Article #32228

Although it might seem like a minor irritant, the consequences of email incivility can be far-reaching

Received a rude email at work? You’re not alone.

When I was weighing a move from full-time to freelance work, a terse email from a colleague – demanding I redo a task from scratch over a technicality – settled the matter instantly. I quit on the spot. Around the same time, thousands of US government workers received an email requiring them to justify their employment “with approx 5 bullets of what you accomplished this week” – or resign.

Clarissa Brincat is a freelance health and science journalist